Nespresso Creatista Pro Troubleshooting: 39+ Expert Solutions

“Great morning starts with the first glorious sip of a perfect coffee cup”

Are you brewing your morning coffee with a Nespresso Creatista Pro machine? Are you facing problems? Do you not know their solutions? Do not worry!

I have listed all the possible issues of Nespresso Creatista Pro and their solutions here. Scroll down, stick to the end, solve your queries, and brew a fantastic coffee cup. Let’s start!

Contents

Nespresso Creatista Pro problems and solutions

Here are some common problems and their quick solutions to resolve the issues on your own. Let’s have a look!

Problem	Solution
Touchscreen is not working	Press the power button and turn off the machine. Again press the power button and turn on it. If the issue persists, call Nespresso.
Machine cease to operate	If your machine is not working, turn it off. After 60 minutes, press the power button, and turn on your Nespresso Creatista Pro. If the issue persists, call the Nespresso club.
Touchscreen is in instore mode	Press the power button and turn it off. Again press the power button to turn on the machine to exit the instore mode.
Error message on the screen	If your machine is showing an error message on the screen, it highlights a major fault. To resolve it, call the Nespresso club.
Machine is overheating	If your machine is overheating, check the voltage, fuse, plug, or main supply. Moreover, turn off the machine, unplug it, and let it rest for 30 minutes.
Steam is too wet	It may be due to the wrong water type. Use fresh, potable water and avoid using highly distilled, filtered, or demineralised water.
Lower steam wand alert on the screen	Lower the steam wand.
Descaling alert on the screen	Navigate to the menu, select descale, and run a descaling cycle according to instructions.
Machine is causing noise	Replace the solenoid valves.
Steam or hot water is not coming	Position the water tank carefully, fill it with fresh water, clean the holes of the steam wand, or lower it.
Capsule lever does not close properly	Empty the capsule container and check out capsule blockage inside the machine.
Display is dim and is difficult to read	Turn on the machine, navigate to the menu, select screen brightness, turn the dial, and select high.
Machine not turning on	Unlock the capsule lever, unplug the machine and plug it after 10 seconds, or close the lever and turn on the machine.
Machine turn off automatically	Press the power button to turn on the machine again. If your machine automatically turns off before 10 minutes or frequently, restart it or run a cleaning cycle.
Water tank is full but its icon remain on the screen	Position the water tank correctly or fill it up to the maximum level. If the issue persists, call Nespresso.
Disrupted water flow	Clean the water outlet, check the water level, or run a cleaning/descaling cycle.
Button/screen is not illuminated	Press the power button and turn on the machine. Check out plug, voltage, fuse, or outlet.
Buttons continue to flash	Fill the water tank with distilled water, run a cleaning/descaling cycle, or check out the steam wand for blockage. If the issue persists, call Nespresso.
Unusual coffee flow/low coffee amount	Run a complete cleaning cycle, select the appropriate brew size, or fill the water tank with distilled water. If the problem persists, call Nespresso.
Coffee is not brewing/dispensing	Fill the water tank with distilled water, insert the capsule carefully, or run a complete cleaning cycle.
Coffee is very cold and is not hot enough	Brewing 5 coffee cups in a row will build the pressure again and the water will heat properly.
Coffee is too hot	Replace the temperature sensors. If a problem persists, call the Nespresso club.
Coffee is very strong	Use the correct amount of coffee grounds according to your desired brew size or run a cleaning/descaling cycle.
Coffee is too weak	Unclog the system correctly on your own or by professionals.
Coffee has a bad taste	Cleaning or descaling the machine will resolve the issue.
Leakage from underneath	Empty the drip tray, or place the water tank at a correct position to fix the problem. If the problem persists, call Nespresso.
Steam wand is not starting/frothing the milk	Clean the holes of the steam wand properly. Ensure that the tip of the steam wand is lowered.
Milk is not heating	Properly clean the steam wand or adjust the temperature. If the problem persists, call Nespresso.
Inconsistent milk temperature	Adjust the temperature carefully, properly clean the steam, or replace the sensors to resolve the issue. If it does not work, call the Nespresso club.
Milk foam is not of high quality	Use fresh, refrigerated/cold milk. Check the milk foam setting.
While frothing, milk overflows	Fill the jug to the appropriate level or reduce the froth level.
Milk temperature is exceptionally high	Make sure that jug is placed correctly on the milk jug temperature sensor in the drip tray or decrease the milk temperature.
Milk temperature is very low	Preheat the cup with hot water or increase the milk temperature.
Steam wand alert on the screen	Navigate to the menu. Select clean the steam wand. Follow instructions and clean it.
The machine is not self-cleaning	Eject the used capsule, fill the water tank with freshwater, carefully close the capsule lever, and run a cleaning mode.
Cleaning light continue to flash	Fill the water tank with freshwater and run a cleaning cycle. Reset the machine to the factory setting.
Machine is not working after cleaning	Exit your machine from the cleaning mode, turn off the machine, unplug it, and again plug it after a few minutes, or reset your machine to the factory setting.
Descaling process is not starting/completing	Pause the descaling process in between for several minutes. Push the button again to restart descaling.
Machine is stuck in descaling mode	Hold the button for 7 seconds to exit the descaling mode. If the problem persists, restart your machine.
After descaling, descaling light remains on	Turn off the machine, unplug it, plug it again after a few seconds. Reset your machine to the factory setting.

Sometimes your Nespresso machine causes problems and you can resolve them on your own. However, some issues require professional expertise. Let’s dive strength into it!

1. Machine related problems

The important Creatista Pro machine’s problems include:

Problem 1.1. Machine is causing noise

If your Nespresso Creatista Pro is making noise it may be due to the stucking, damaging, or closing of solenoid valves. These valves control the flow of water through the hydraulic system and from the boiler to the coffee grounds.

Solution:

Replacing the solenoid valves will resolve the issue.

Problem 1.2. Steam or hot water is not coming

When the machine is off, it does not dispense hot water or steam. For this, turn on the machine, check plug, fuse, outlet, and voltage to start brewing. Moreover, manny other things cause this problem including;

Water tank is not placed correctly
Water tank is empty
There is blockage in the holes of steam wand
Steam is not lowered

Solution:

To resolve the issue, position the water tank carefully, fill it with fresh water, clean the holes of the steam wand, or lower it.

Problem 1.3. Capsule lever does not close properly

When the capsule is stuck or blocked in the Nespresso Creatista Pro machine, the capsule lever does not close properly.

Solution:

For this; empty the capsule container and check out capsule blockage inside the machine.

Problem 1.4. Display is dim and is difficult to read

If your machine’s display is dim, you may set the brightness on a low setting.

Solution:

For high brightness, turn on the machine, navigate to the menu, select screen brightness, turn the dial, and select high. Moreover, for energy saving, the display of the Nespresso Creatista Pro machine dims automatically after two minutes of inactivity.

Problem 1.5. Machine not turning on

If your machine is not turning on, do these tasks.

Solution:

Unlock the capsule lever.
Unplug the machine and plug it after 10 seconds.
Close the lever and turn on the machine. It will resolve the issue.

Problem 1.6. Machine turn off automatically

For energy saving purposes, Nespresso Creatista Pro turns off automatically after 10 minutes of inactivity.

Solution:

Press the power button to turn on the machine again. Moreover, if your machine automatically turns off before 10 minutes or frequently, restart it or run a cleaning cycle.

Problem 1.7. Water tank is full but its icon remain on the screen

If your machine’s display is showing a water tank icon, it means the water tank is not filled up to the mark or it is not placed correctly.

Solution:

To resolve the issue, position the water tank correctly or fill it up to the maximum level. If the issue persists, call Nespresso.

Problem 1.8. Disrupted water flow

When the water outlet is clogged with dirt or coffee particles, it affects water flow, temperature, or may lead to leakage.

Solution:

To solve the problem,

Clean the water outlet.
Check the water level.
Run a cleaning/descaling cycle.

Problem 1.9. Touchscreen is not working

If the touchscreen is stuck, perform these tasks.

Solution:

Press the power button and turn off the machine. Again press the power button and turn on it. If the issue persists, call Nespresso.

Problem 2.0. Machine cease to operate

If your machine is not working properly, follow these steps.

Solution:

Turn off your machine. After 60 minutes, press the power button, and turn on your Nespresso Creatista Pro. If the issue persists, call the Nespresso club.

Problem 2.1. Touchscreen is in instore mode

If the touchscreen is in instore mode, exit it with the following steps.

Solution:

Press the power button and turn it off. Again press the power button to turn on the machine to exit the instore mode.

Problem 2.2. Error message on the screen

If your machine is showing an error message on the screen, it highlights a major fault.

Solution:

To resolve it, call the Nespresso club.

Problem 2.3. Machine is overheating

If your machine is overheating, it may be due to voltage or plugging issues.

Solution:

Check the voltage, fuse, plug, or main supply. Moreover, turn off the machine, unplug it, and let it rest for 30 minutes.

2. Button/screen problems

Button/screen is the important feature of a Nespresso machine, allowing you to control brew size, temperature, coffee’s strength, and much more. The button problems include;

Problem 2.1. Button/screen is not illuminated

If your machine’s screen or button is not illuminated, you did not plug the machine carefully, the machine is automatically turned off, or there is a voltage issue.

Solution:

To resolve it,

Press the power button and turn on the machine.
Check out plug, voltage, fuse, or outlet.

Problem 2.2. Buttons continue to flash

If the buttons of your machine continue to flash, the coffee, mineral, or dirt residues may build up in your Nespresso Creatista Pro.

Solution:

To resolve the issue,

Fill the water tank with distilled water.
Run a cleaning/descaling cycle.
Check out the steam wand for blockage. Use a pin cleaning tool and unblock each hole.

If the issue persists, call Nespresso.

3. Coffee problems

The high-quality coffee refreshes your mind, makes your morning pleasant, and allows you to jump-start your day with a clear head. However, machine’s troubleshooting also causes some coffee problems include;

Problem 3.1. Unusual coffee flow/low coffee amount

The unusual coffee flow include the following reasons:

The coffee or dirt residues clog the coffee outlet.
You may have chosen the wrong brew size.
Water tank is empty.
Capsule lever is open.

Solution:

To fix the problem, run a complete cleaning cycle, select the appropriate brew size, fill the water tank with distilled water, or close the capsule lever. If the problem persists, call Nespresso.

Problem 3.2. Coffee is not brewing/dispensing

If your Nespresso Creatista Pro machine is not brewing a coffee, it may be due to;

The water tank is empty.
There is no capsule.
The lever is not properly closed.
The coffee, mineral, or dirt residues are clogged in the machine.

Solution:

To resolve the problem, fill the water tank with distilled water, insert the capsule carefully, close the lever correctly, or run a complete cleaning cycle.

Problem 3.3. Coffee is very cold and is not hot enough

When the pressure in the machine decreases it affects the temperature of the water.

Solution:

Brewing 5 coffee cups in a row will build the pressure again and the water will heat properly. The other reasons for cold coffee cup is;

You may use a cold cup, so preheat the cup using hot water.
The water temperature is set to low so adjust the temperature to high setting.
Your machine requires descaling, so descale it properly.

Problem 3.4. Coffee is too hot

If your Nespresso Creatista Pro machine is delivering you an extremely hot coffee cup, it is due to the malfunctioning of the temperature sensor.

Solution:

Replace these sensors. If a problem persists, call the Nespresso club.

Problem 3.5. Coffee is very strong

If your coffee tastes strong it may be due to the following reasons;

Too much coffee grounds.
Long brewing time.
Accumulation of oil residues in the water spout and brewing chamber.

Solution:

To fix the problem, use the correct amount of coffee grounds according to your desired brew size or run a cleaning/descaling cycle.

Problem 3.6. Coffee is too weak

Sometimes, water does not pierce the capsule correctly, leading to a watery or weak coffee cup. It is due to the clogging in the water flow system.

Solution:

Unclog the system correctly on your own or by professionals. However, wrong coffee pods or inappropriate brewing time may also lead to a weak coffee cup.

Problem 3.7. Coffee has a bad taste

The accumulation of dirt, oil, or coffee residue affect coffee quality, offering a bad taste. The building of these residues block the nozzle and affect the coffee flow, delivering you a sour, bitter, or harsh coffee.

Solution:

Cleaning or descaling the machine will resolve the issue.

4. Water leakage problems

The leakage causes severe damage to your machine and affects the coffee quality so it should be addressed immediately. The most common leakage problem include;

Problem 4.1. Leakage from underneath

The leakage may be due to the following reasons;

Drip tray is full.
Water tank is not placed correctly.
Drip tray is not carefully inserted.

Solution:

So, empty the drip tray, insert the drip tray carefully, or place the water tank at a correct position to fix the problem. If the problem persists, it means there is a breakage in the internal parts (water pump, etc.) of your machine. So, call Nespresso.

5. Steam wand problems

If you love milk beverages, the malfunctioning of a steam wand will make your coffee sour or bitter. So, it should be addressed properly. The steam wand problems include;

Problem 5.1. Steam wand is not starting/frothing the milk

If your steam wand is not working, it may be due to the blockage of holes in the steam wand. Solution:

Clean the holes of the steam wand properly.
Place the water tank correctly and fill it with fresh water.
Ensure that the tip of the steam wand is lowered.

Problem 5.2. Milk is not heating

When the steam is not heating the milk, it is due to the clogging of the steam wand or malfunctioning of the heating element.

Solution:

Properly clean the steam wand, adjust the temperature, or check out the water level of the water tank. If it does not solve the problem, call Nespresso.

Problem 5.3. Inconsistent milk temperature

The malfunctioning of the heating system, temperature sensor, or clogging leads to inconsistent milk temperature.

Solution:

Adjust the temperature carefully, properly clean the steam, or replace the sensors to resolve the issue. If it does not work, call the Nespresso club.

Problem 5.4. Milk foam is not of high quality

For high quality milk foam, always use pasteurized whole or semi-skimmed milk.

Solution:

Use refrigerated/cold milk (4-6 degree Celsius or 39-43 degree Fahrenheit).
Make sure that milk is fresh.
Check the milk foam setting.
Always froth the milk in the provided milk jug.
Clean the steam wand after each use.

Problem 5.5. While frothing, milk overflows

If your milk overflows during frothing, you may use inappropriate milk volume.

Solution:

Do not fill the jug above maximum level.
Reduce the froth level.

Problem 5.6. Milk temperature is exceptionally high

If the milk temperature is exceptionally high, you can adjust it easily.

Solution:

Heat or froth the milk in the provided jug.
Make sure that jug is placed correctly on the milk jug temperature sensor in the drip tray.
Check that the temperature sensor is clean and dry.
Decrease the milk temperature carefully.

Problem 5.7. Milk temperature is very low

If you are not getting the appropriate milk temperature, you can adjust it easily.

Solution:

Preheat the cup with hot water.
Increase the milk temperature.
Always use a provided milk jug for heating or frothing.
Make sure that jug is placed correctly on the milk jug temperature sensor in the drip tray.
Clean the steam wand to avoid blockage.

Problem 5.8. Steam wand alert on the screen

If the machine’s screen is showing a steam wand alert, resolve it with the following steps.

Solution:

Navigate to the menu.
Select clean the steam wand.
Follow screen instructions and clean the steam wand.

Problem 5.9. Steam is too wet

It may be due to the wrong water type.

Solution:

Use fresh, potable water and avoid using highly distilled, filtered, or demineralised water.

Problem 6.0. Lower steam wand alert on the screen

It happens when you do not lower the steam wand or place it in its desired position properly.

Solution:

Lower the steam wand.

6. Cleaning problems

Cleaning at a proper time increases the lifespan of your machine. If you do not clean the machine it will affect the working of your model or coffee quality. The cleaning problems you may face while using Nespresso Creatista Pro machine include;

Problem 6.1. The machine is not self-cleaning

It may occur when the water tank is empty or you did not eject the used capsule.

Solution:

Eject the used capsule.
Fill the water tank with freshwater.
Carefully close the capsule lever.
Enter the machine in a cleaning mode.

Problem 6.2. Cleaning light continue to flash

If the clean light is flashing continuously, it means your machine still requires cleaning with enough water.

Solution:

Fill the water tank with freshwater and run a thorough cleaning cycle. After this, reset the machine to the factory setting.

Problem 6.3. Machine is not working after cleaning

After cleaning if your machine is not working, perform the following tasks.

Solution:

Exit your machine from the cleaning mode.
Turn off the machine, unplug it, and again plug it after a few minutes.
Reset your machine to the factory setting.

7. Descaling problems

Like cleaning, descaling of the Nespresso machine is essential to remove dirt, coffee, mineral, or oil residues. These residues build up in your machine and affect its working. The descaling problems include;

Problem 7.1. Descaling process is not starting/completing

If your machine is already descaled, the descaling process will not start. However, if there is blockage or accumulation of dirt, oil, or coffee residues, perform these tasks.

Solution:

Pause the descaling process in between for several minutes.
It will allow the descaling solution to remove the residues.
Push the button again to restart descaling.

Problem 7.2. Machine is stuck in descaling mode

If your machine is in the descaling mode, here is a solution.

Solution:

Hold the button for 7 seconds to exit the descaling mode. If the problem persists, unplug the machine, plug it again after a few seconds, and restart your machine.

Problem 7.3. After descaling, descaling light remains on

If the descaling light is flashing, it means your machine requires a cleaning cycle with fresh water. After cleaning if the issue does not fix, do these tasks.

Solution:

Turn off the machine.
Unplug it.
Plug it again after a few seconds.
Reset your machine to the factory setting.

Problem 7.4. Descaling alert on the screen

This alert means your machine requires descaling.

Solution:

Navigate to the menu, select descale, and run a descaling cycle according to instructions.

The verdict

While using the Nespresso Creatista Pro machine, everyone can face many problems. You can easily fix these issues in your home’s comfort. However, some major problems require professional expertise. It helps you to not replace your Nespresso machine frequently and save your money. Is your Nespresso machine causing a problem? Read the above content, solve your issue, and brew a fantastic coffee!

Frequently Asked Questions

How do I reset my Creatista pro?

To reset your Nespresso Creatista Pro machine, navigate to the menu and select reset. It will reset your machine to the factory setting.

Why is my Nespresso machine not working properly?

If your machine is not working properly, the oil, coffee, or dirt residues may build up in your machine. It affects the working of your machine and coffee’s quality. Cleaning/descaling will resolve the issue.

How do you fix a blocked Nespresso machine?

The best way to unblock the Nespresso machine is to clean it with cleaning tablets. You can also run a thorough cleaning/descaling cycle to solve the issue.

Why is my Nespresso machine blinking and not heating?

It means the water tank is empty. To fix the issue, fill the water tank. The Nespresso machine will stop blinking, start heating, and perform its functions properly.

How do I force my Nespresso Creatista Pro to reset?

How to do a hard reset on a Nespresso machine? For drink reset:

Navigate to setting and select reset option.
Press the coffee reset option and confirm it.

For factory reset:

Navigate to setting and select reset option.
Press the factory reset option and confirm it.
Your machine will turn off and you need to follow the instructions to use it again.

How do I know if my Nespresso machine is broken?

If your machine is not heating up or it is showing leakage, it means your Nespresso machine is broken. Replace the broken parts or your machine with a new one.

How do I clean and reset my Nespresso machine?

For cleaning;

Empty the capsule container.
Remove the cup support.
Fill the water tank with freshwater.
Place the container under the steam wand.
Select the milk option and press start.
Discard the hot water.

For resetting; navigate to the menu and select reset. It will reset your machine to the factory setting.

Why is there no water coming out of my coffee machine?

Why is my espresso machine not pumping water? The accumulation of debris, residues or blocking of valves prevent the flow of water from the outlet. Descale your machine properly with a descaling solution to solve the issue.

How do I stop my Nespresso from blinking 3 lights?

It means your machine requires descaling. Descale the machine and it will stop blinking. However, when your machine overheats, it also starts blinking so cool it for 30 minutes.

How do I get my Nespresso out of descaling mode?

To exit the descaling mode, press and hold the button and lever for 3 seconds. Allow the machine to rest for 10 minutes. Now your machine is ready to use.

Why does my coffee machine keep flashing?

It may be due to the many reasons;

Your machine requires descaling/cleaning.
Your coffee machine is heating up.

How do I reset my Nespresso coffee machine after descaling?

Hold the button for 7 seconds to exit descaling mode. After 10 minutes, reset your machine to factory settings. Now your machine is ready to use.

Why are my Nespresso reset settings but still blinking orange?

It means your machine requires descaling or cleaning. Also, fill your water tank and empty the capsule container. This practice will resolve the issue.